Worldwide $25 | Free Shipping $190+ | Anywhere Anytime Anyplace

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FAQ’s

Frequently Asked Questions

What Payment Methods Do You Accept?

We accept Visa, MasterCard and American Express utilising PayPal, with or without a PayPal account.

All payments are processed through a secure checkout system.

If you would prefer to place an order by telephone call Customer Care on +61 7 3103 9531 between the hours of 9AM – 5PM MON – FRI (Australian EST). You may also email us at info@myringuet.com

Do I need an account to place an order?

You can shop at RINGUET without creating an account.

However, register with us and you’ll be able to enjoy the following benefits

• Track your orders and review past purchases
• Request a return or exchange directly from your account
• Add sold out items and products you love to your Wish List
• Preview our new collections and register your interest for your favorite pieces through our seasonal Lookbook
• Save your address and card details so you can shop even quicker next time

Is My Personal Information Kept Private?

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.

Please be assured that we take data protection seriously, and your information is protected.

How Long Does It Take To Recieve My Order?

Australian Domestic Shipping – For major metropolitan areas orders shipped will arrive in approximately 1-2 days.

Outside major metropolitan areas orders will arrive in approximately 1-3 days.

Please allow 1-5 business days for order to arrive due to unforeseen circumstances.

International Shipping – Delivery between 10 – 21 business days. Shipping may take longer depending on country.

Please allow 1-2 business days for RINGUET to dispatch your order.

How Do I Check My Order Status?

DOMESTIC SHIPPING – An email will be sent to you letting you know your order has been shipped along with the tracking number.
You will be able to track your item on the Australian Post website here: http://auspost.com.au/track/track.html or at the Couriers Please website.

INTERNATIONAL SHIPPING – An email will be sent to you letting you know your order has been shipped along with the tracking details.

I Have Changed My Mind And Wish To Cancel My Order?

You may cancel an order at any time before the order is dispatched by emailing info@myringuet.com

I Wish To Purchase A Style That Is Currently Unavailable

If your desired style is not showing up then it is out of stock. You are welcome to request a special order by emailing our team at info@myringuet.com

I Have Ordered The Wrong Item/ Size By Mistake. Can I Edit My Order?

We are unable to change an order once its been placed. However we can cancel an order before it is dispatched. You can then place a new order for the correct product. Please contact info@myringuet.com with requests.

How Much Does Shipping Cost?

• Australian Domestic Shipping – $12 flat rate
• International Shipping – $25 flat rate

Will I Have To Pay For Customs Or Import Taxes?

Yes, International customers are responsible for custom rates within their own country.

We must declare full $ value paid on international shipments and will include an invoice for customs if required.

Unfortunately RINGUET cannot put a lower price on parcels.

What Will Ringuet Do If The Parcel Is Lost?

Packages are rarely lost. However, if an order does not arrive please contact info@myringuet.com to file a lost package report.

What Do I Need To Include In My Return?

All items must be returned new, unused and with all RINGUET garment tags attached. Returns that are damaged, soiled or altered in any way may not be accepted and returned to customer.

What Steps Do I Need To Take To Do An Exchange?

It is strongly recommended that you contact our customer service team on +61 7 3103 9531 or info@myringuet.com for instructions.
We can assist you with checking and reserving your exchanged item(s). Your exchange will be sent out as soon as your return arrives and is processed.

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